Frequently Asked Questions
Not at this stage — we currently ship within Australia only, directly from our Melbourne-based warehouse.
This allows us to provide faster delivery, local support, and full warranty coverage to Aussie customers.
Shop with confidence — all our furniture products include a 12-month warranty for peace of mind.
This covers any faults in materials or workmanship. Please note: the warranty does not apply to damage caused by misuse, incorrect assembly, or lack of proper care.
If something isn’t right, our team is here to help.
Standard orders are typically processed and dispatched within 5–7 business days.
During peak periods — such as major sales, Black Friday, or the holiday season — dispatch times may extend up to 14 business days due to increased order volume. Orders placed on weekends are processed from the following Monday.
If you need your order quicker, we recommend selecting our Priority Processing option at checkout to fast-track dispatch.
Thanks for your patience — we work hard to get your order out as quickly as possible!
Once your order is dispatched, delivery typically takes:
VIC: 1–8 business days
SA: 2–9 business days
NSW & ACT: 3–10 business days
QLD & TAS: 3–11 business days
NT & WA: 4–15 business days
Every order includes live tracking, so you’ll know exactly where your items are.
Please note: These timeframes are approximate and based on average delivery speeds. Your tracking ID will provide the most accurate ETA once your order has been dispatched.
Your order confirmation and tracking ID are sent automatically via email as soon as your order is processed.
If you haven’t received it, please check your junk or spam folder first — sometimes our emails can land there by mistake.
Still can’t find it? No worries — our support team is happy to help. Just reach out with your order number and we’ll resend your order info.
Partial deliveries are very common right now due to high demand across all major Australian courier networks. If part of your order arrives first, there’s no cause for concern — the rest is likely still on its way.
Please only contact our support team after your estimated delivery window has passed, as most missing items arrive shortly after the first delivery.
Estimated delivery timeframes from dispatch:
VIC: 1–8 business days
SA: 2–9 business days
NSW & ACT: 3–10 business days
QLD & TAS: 3–11 business days
NT & WA: 4–15 business days
Why did this happen?
Items may have been shipped from different warehouses
Courier size or weight limits may require multiple shipments
Items may have been delayed in transit and will usually catch up in a few days
Please keep an eye on all assigned tracking numbers. If your full delivery hasn’t arrived by the end of your timeframe, email us at support@allurehomecollections.com with:
Your full name
Order number
What’s missing
Any relevant tracking info
We truly appreciate your patience and understanding — especially during our busiest times of the year.
Allure Home Collections Information
Allure Home Collections is proudly Australian-owned and operated, with over 10,000 happy customers nationwide.
We offer free metro delivery, flexible interest-free payment options, and a wide range of high-quality furniture and home essentials — all backed by exceptional customer service and genuine Aussie support.
What sets us apart is our commitment to honest pricing, award-winning service, and transparency.
Our mission is simple: to make stylish, comfortable living more affordable for every Australian home. If you need help, you can always reach us via live chat, socials, or at support@allurehomecollections.com
Free delivery to metro and regional areas. Backed by our Shipping Protection Promise and Australian warranty.
Trusted by over 10,000 Aussies with responsive local customer support.
We offer a Price Match Guarantee, secure payments via credit/debit card or PayPal, and the best range of interest-free options, including Afterpay, Zip.
Yes! We’re proudly founded and based in Australia. Allure Home Collections is certified Australian Owned operates under ABN 43 837 917 581
Supporting us means supporting a local Aussie business.
Our head office and main fulfilment warehouse are based in Melbourne, Victoria.
You can write to us at:
Please note: This is not a showroom or returns address. We’re 100% online to keep prices low, and all returns must be arranged through our support team.
For return instructions, please contact us at support@allurehomecollections.com
We’ve partnered with Australia’s top courier services to offer fast and free delivery to 99% of postcodes nationwide.
All orders are tracked and insured for peace of mind.
To check if your address qualifies, simply use the “Free Shipping Checker” tool on our product and cart pages.
Orders & Payment
Yes — all prices listed include GST. There are no hidden tax fees at checkout. What you see is what you pay.
Yes — we offer one of the largest ranges of buy now, pay later options, and they’re always 100% interest-free.
You can choose from:
Afterpay, Zip, or Klarna — all available on the final screen of checkout.
Absolutely — we accept the No Interest Loan Scheme (NILS) for purchases under $2,000.
To use NILS, simply contact us with the products you’d like to purchase. We'll provide a detailed invoice for you to submit to your NILS provider for approval.
Once approved, we’ll process your order and prepare your items for dispatch.
If you have any questions or need help with the process, our friendly support team is here to assist. Just reach out to us at support@allurehomecollections.com
At Allure Home Collections, we accept a wide range of secure payment options, including:
Credit/Debit Cards, Apple Pay, Afterpay, Klarna, and Zip.
We also accept manual bank transfers. If you'd like to pay via bank transfer, please contact our customer care team and we’ll create a manual order for you. Please note: your order will be dispatched once payment has cleared.
We typically process and dispatch standard orders within 7 business days.
During peak periods — such as major sales, Black Friday, Cyber Monday, and the holiday season — processing times may extend up to 14 business days due to high demand.
Orders placed over the weekend are processed from the following Monday.
If you need your order sooner, we recommend adding Priority Processing, which can be selected at checkout or added after your order is placed. This will fast-track your order to the front of our dispatch queue.
We appreciate your patience as we work to get every order out promptly.
Priority Processing is an optional service that fast-tracks your order through our processing and verification queue, giving it top priority from the moment it’s placed.
When selected at checkout, your order is processed and verified ahead of standard orders. It also receives priority access to available stock, helping secure limited items before they sell out.
Please note that shipping timeframes still apply from the point of dispatch, but Priority Processing ensures your order reaches that stage faster. It's the best way to speed things up during busy periods or when stock is limited.
Absolutely. You’ll receive email updates at every stage of your order — from confirmation to dispatch, including your tracking ID and shipping updates.
If you haven’t received your tracking email, please check your junk or spam folder first, as it may have landed there. If it’s still missing, feel free to contact our support team and we’ll resend it for you.
Absolutely! At Allure Home Collections, we’re committed to offering the best value for money on new furniture in Australia. If you find a cheaper advertised price on an identical item, let us know — we’ll match it.
New for 2024: We now honour price matches up to 24 hours after your order is placed, so you can shop confidently, even after checkout.
To request a price match, simply email proof of the competitor’s advertised price (including their shipping cost) to support@allurehomecollections.com. Please include your postcode in the subject line and provide either a screenshot or a direct link to the competitor’s product.
Once received, our team will verify that the competitor's item is identical, in stock, and available for immediate sale. If approved, we’ll create a custom order at the matched price — or refund the difference if your order has already been placed.
Please note: price matches apply only to the total of the advertised product price plus shipping. We do not match additional discount codes, promotional offers, or pricing from overseas sellers, marketplaces, auctions, trade quotes, clearance, ex-display, or refurbished items.
Our Price Match Guarantee is valid before purchase and for up to 24 hours after your order — giving you peace of mind that you’re always getting the best deal.
Delivery
Once your order has been dispatched, the average delivery time is:
VIC: 1–8 business days
SA: 2–9 business days
NSW & ACT: 3–10 business days
QLD & TAS: 3–11 business days
NT & WA: 4–15 business days
All orders include live tracking and parcel insurance for your peace of mind.
Please note: These timeframes are estimates based on average delivery speeds. Your tracking ID will provide a more accurate ETA once your order is on the move.
Need it faster? Select Priority Processing at checkout to speed up dispatch.
Your tracking number will be sent to you via email as soon as your order has been dispatched. This email includes a direct link to track your parcel in real time.
If you don’t see it in your inbox, please check your junk or spam folder — and if it’s still not there, feel free to contact us at support@allurehomecollections.com and we’ll resend it for you.
In most cases, our courier partners will leave your item in a safe place by default if no one is home, unless you’ve requested otherwise.
If you’d prefer not to have your order left unattended, please contact our support team after placing your order so we can pass special delivery instructions to the courier where possible.
Couriers will deliver to your front door where possible. However, for apartments, units, or flats, delivery is typically made to the ground floor or building entrance only, in line with most courier policies.
We recommend arranging assistance if you need help moving items to your level, especially for large or heavy deliveries.
We’re an online-only retailer, so we don’t offer warehouse pickups or on-site payments.
All orders are shipped directly from our Australian warehouses using tracked and insured courier services. Payments can be made securely at checkout using a credit/debit card, Afterpay, Klarna, or Zip Pay.
Our business model is designed to offer factory-direct pricing with fast home delivery, which means we don’t operate a showroom or offer pick-up facilities.
Rest assured, we partner only with Australia’s top couriers and will ship your order with the provider offering the fastest delivery estimate to your postcode.
Our Shipping Protection Promise adds an extra layer of security beyond what standard couriers provide — so you can shop with complete peace of mind.
In the rare event that your parcel is damaged in transit or goes missing, we’ll replace it or refund you in full. Guaranteed.
You’re covered for:
✔️ Parcels damaged during transit
✔️ Parcels lost in transit
To learn more, visit our full policy here:
Shipping Protection Promise →
Other
Yes — you can shop with confidence knowing that all furniture and homewares come with a 12-month warranty, and all electronic items are covered by a 3-month warranty.
Our warranty covers faults in materials or workmanship. It does not apply to damage caused by misuse, incorrect assembly, or lack of proper care.
If something isn’t right, our team is here to help. Just reach out to us at support@allurehomecollections.com
All warranty claims must be submitted via email to support@allurehomecollections.com
To avoid delays, please include your order number, a clear description of the fault, and photos or video showing the issue. If you're missing parts, please attach an image of the instruction manual with the missing part clearly marked. If the item arrived damaged, include images showing it in the original packaging where possible.
Each situation is assessed case by case. Based on the outcome, we may send replacement parts, issue a full or partial refund, or replace the product.
Please do not return any items unless we instruct you to do so. If a return is required, we’ll provide a prepaid return label. Any postage costs paid by the customer will not be refunded if a return label has already been issued by us.
While Australian Consumer Law doesn’t require retailers to accept change of mind returns, we go above and beyond. We’re happy to accept returns for change of mind within 7 days of delivery.
To be eligible, the product must be unused, unassembled, undamaged, and returned in its original packaging in as-new condition. Products that have been used, assembled, or are not in resalable condition will not be accepted.
Customers are responsible for both the original delivery cost and return shipping. Once your return is received and inspected by our team, we’ll issue a store credit via email, less the total shipping costs. Store credits are valid for 12 months from the date of issue.
Because our warehouses do not offer public access, all returns must be handled by courier only. We cannot accept any returns delivered in person to our office or warehouse.
To start a change of mind return, please email support@allurehomecollections.com with your full name, order number, clear photos or a video of the item’s condition, and a short explanation of why you’d like to return it. Once your return is approved, we’ll send full instructions.
Please note that mattresses, pillows, and bedding cannot be returned once opened due to health and hygiene regulations.
Items returned to sender due to being unclaimed or due to incorrect/incomplete delivery information will also be treated as change of mind returns.
If you request to cancel your order after it has been accepted by the courier, we’re unable to stop it once in transit. All cancellations or change of mind returns are subject to approval by the Allure Home Collections support team, and are not confirmed until we provide written acceptance.
Please do not return any item without first contacting us.
Before reaching out, please carefully check all packaging — small components can shift or become loose during transit and may be tucked inside protective wrapping or panels.
If a part is still missing, please contact us right away so we can assist. To speed things up, we recommend circling the missing part on your instruction manual and sending us a photo. This helps us identify exactly what you need and send the correct replacement as quickly as possible.
Our team is here to help get it sorted. Just email us at support@allurehomecollections.com
You can follow us for updates, inspiration, and exclusive offers on:
Instagram: @allurehomecollections
Facebook: @allurehomecollectionsau
We love seeing how our pieces look in your space — don’t forget to tag us!
Still have a question?
If your question remains unanswered, please reach out to us by sending an email, a live chat, or contacting us through our social media channels. We will get back to you as soon as possible.
Our support hours are from Monday to Friday, 09:00 AM to 04:00 PM AEST.