Shipping Protection Promise

🛡️ Shop with Complete Confidence – Our Shipping Protection Promise

We understand that online shopping can sometimes feel uncertain. That’s why at Allure Home Collections, we’ve introduced our exclusive Shipping Protection Promise—giving you peace of mind from checkout to delivery.

Whether your item is lost in transit or arrives damaged, you’re covered. We guarantee a replacement or refund in the rare event something goes wrong.

 

🔧 How It Works

🚚 Undelivered Orders

If your order hasn’t arrived, please contact us within 30 business days of dispatch at support@allurehomecollections.com. If the courier is unable to resolve the issue, we’ll arrange a replacement or refund—no hassle, no stress.

📦 Damaged on Arrival

If your item arrives damaged:

• Email support@allurehomecollections.com with photos and a brief description of the damage
• Please retain the original packaging, as we may request the item be returned for inspection (at our expense)

🚨 Stolen After Delivery

Our couriers capture photographic proof of delivery. If your item was delivered but later stolen, please report the incident to local authorities and lodge a claim through your personal insurance provider.

 

🛋️ Added Peace of Mind

All Allure Home Collections furniture and homewares come with a 12-month warranty covering manufacturing defects—because quality and care are at the heart of everything we do.

 

We’re proudly Australian-owned and operated, and we’re here to support you every step of the way.

Thank you for choosing Allure Home Collections—where confidence meets comfort