🚚 Order, Shipping & Delivery Policy

Effective Date: 01 May 2025

At Allure Home Collections, we’re committed to providing a seamless and transparent shopping experience. Below you'll find detailed information about our order processing, delivery timelines, tracking options, and customer support procedures.

1. 🧾 Order Confirmation

Upon placing your order, you will receive two emails:

• Order Confirmation
• Tax Invoice Receipt (please retain this as proof of purchase)

If you do not receive these emails, please check your spam or junk folder.

2. ⏳ Shipment Processing Time

Due to high demand during promotional periods, standard order processing may take up to 14 business days. We appreciate your patience and assure you we’re working diligently to dispatch your order as quickly as possible.

If your order is time-sensitive, we offer a Priority Processing service for a small additional fee. This can be added to your cart during checkout or after placing your order.

3. ⚡ Priority Processing

Allure Home Collections offers Priority Processing, an expedited service that fast-tracks your order through our verification and dispatch queue.

Benefits include:

• Accelerated processing and warehouse handling
• Priority access to available inventory
• Most orders are dispatched within 1–5 business days

Note: Priority Processing expedites order handling but does not alter standard shipping timeframes once dispatched.

4. 🇦🇺 Shipment Locations – Australia Only

• Domestic Shipping Only: We currently ship within Australia and do not offer international delivery.
• Shipping Restrictions: We are unable to deliver to PO Boxes or parcel lockers.

Delivery estimates vary based on location, carrier, and item type. Free standard shipping is available for most metro and regional postcodes; however, some areas may incur a surcharge. Eligibility is shown on product and cart pages.

5. 📦 Additional Shipping Notes

• Business days are Monday to Friday, excluding public holidays
• Orders are not typically shipped or delivered on weekends or holidays
• Delivery times may vary due to carrier practices, location, and order contents
• Orders may arrive in multiple shipments via different carriers
• Estimated delivery dates consider transit time, weight, and delivery method
• Delays may occur during peak periods or due to unforeseen events
• Allure Home Collections is not responsible for incorrect shipping addresses provided by customers
• Delivery delays must be reported within 30 days of dispatch
• Apartment deliveries are made to the ground floor only
• Properties with limited access will receive delivery to the base of the property (e.g., driveway, garage)

6. 🏡 Authority to Leave (ATL)

All standard deliveries are processed under Authority to Leave. If deemed safe, couriers may leave your parcel in a secure location without requiring a signature.

• Couriers do not call prior to delivery
• If you prefer not to authorise ATL, please note this in the Order Notes during checkout
• Final ATL decisions are at the courier’s discretion

7. 📍 Tracking Your Order

Once dispatched, you’ll receive a tracking ID and link via email. Parcels are scanned at various stages, allowing you to monitor progress. Occasionally, tracking updates may be delayed due to courier practices. We appreciate your patience in such cases.

8. ❌ Order Cancellations

To cancel an order, email support@allurehomecollections.com with the subject line:
URGENT CANCELLATION – Order #[Your Order Number]

Include your full name and order number. If your order has already been dispatched, you may request a change-of-mind return.

9. 🏠 Change of Shipping Address

To update your address, email support@allurehomecollections.com with the subject line:
URGENT CHANGE OF ADDRESS – Order #[Your Order Number]

Include your updated address. Please note: address changes cannot be made after dispatch.

10. 📷 Damaged Items

If your item arrives with packaging damage, contact us immediately at support@allurehomecollections.com with photos or videos of the damage.

11. 📦 Missing or Lost Packages

If your order appears lost:

• Check common hiding spots and with neighbours
• If still missing, email support@allurehomecollections.com
• Delivery delays must be reported within 30 days of dispatch
• Courier investigations may take up to 3 business days
• If your delivery falls within the estimated timeframe, assistance may not be available until that window has passed

12. 🛡️ Shipping Protection Promise

We stand behind every order. If your item is damaged or lost in transit, we offer a replacement or refund.

To initiate a claim:

• Email support@allurehomecollections.com
• Include photos/videos and a description of the issue
• Lost parcel investigations begin 30 days after dispatch
• Once confirmed lost, you may choose a refund or replacement—no need to deal with courier claims directly

13. 📦 Undeliverable Packages

If your parcel is returned to us, we’ll contact you via email. Re-delivery may incur an additional fee.

14. 🚫 Unsuccessful Delivery Attempts

If ATL is not authorised or no secure location is available:

• Australia Post: A collection notice will be left for pickup at your local Post Office
• Other Carriers: A missed delivery slip will provide re-delivery instructions. A re-delivery fee may apply.

15. 🚫 Rejected by Receiver

If your order is intended as a gift, please ensure the recipient is aware of the delivery to avoid accidental rejection. If a parcel is refused or returned due to unawareness, a re-delivery fee may apply.

16. 🗺️ Remote Postcode Surcharge

Certain remote, far-regional, and island postcodes may incur an additional delivery surcharge for larger or heavier items. In some cases, delivery to these areas may not be possible due to courier limitations.

If delivery cannot be arranged, your order will be cancelled and refunded, unless a courier exemption is approved with an associated surcharge. We appreciate your understanding and will always aim to communicate clearly should your postcode fall into this category.

📍 Remote & Far Regional Postcodes by State

17. ❓ Questions & Support

If you have any questions about your order, delivery, or shipping details, we’re here to help.

• Visit our FAQ page
• Or email us directly at support@allurehomecollections.com